Refund Policy

1. Service Eligibility

​

Gov.Tech Innovators provides customized AI solutions and consulting services. Due to the tailored nature of our work, refund eligibility depends on the specific terms outlined in the client’s agreement.

​

2. Non-Refundable Items

• Custom Development Fees: Any bespoke system configuration, integrations, or agent development work is non-refundable once initiated.

• Initial Consultation & Fit Assessments: These fees cover strategic planning and staffing resources and are not eligible for refund.

• Third-Party Costs: Licenses, subscriptions, or software procured on behalf of clients are non-refundable.

​​

3. Partial Refunds

• Partial refunds may be considered under the following conditions:

• Project Cancellations within 15 days of contract signature, provided no development work has started.

• Delayed Deliverables beyond agreed timelines due to internal delays, with documented evidence.

​​

4. Refund Request Process

• Clients may request a refund by submitting a written notice. All requests will be reviewed within 10 business days. Please include:

• Contract reference or invoice number

• Reason for request

• Supporting documentation (if applicable)

​​

5. Refund Timeline

• Approved refunds will be issued within 30 business days via the original payment method or as agreed in writing.